What Makes Us Different
This page is not to tell you our story or about our staff. Whether you join us for dinner, spend your vacation or honeymoon with us, ask us to host your wedding or reunion, or hire us to cater your event, your experience with our organization will be defined by the one thing that separates us from almost every other hotel, restaurant, event venue and caterer. The most important factor in our very high rankings in consumer and professional reviews is our business model.
The Inn on Pamlico Sound is an “organic” business. That means all of our new and repeat business is generated by you, our guests and customers. Aside from our website, we have virtually no paid advertising. The practice on which we were founded and still maintain is to spend as little as possible telling people how good their experience will be. We invest instead in providing the best experience, and trust that satisfied guests will spread the word. Our entire approach to marketing is based on word of mouth, guest and professional reviews, and guests returning with their friends.
Our policy is to provide for the satisfaction of all guests that pass through our doors. If you have a great experience here, please post a review on tripadvisor, yelp, or social media to let your friends know. If there is anything about your stay, dinner, event, or any service we provide, that is not right, we will make it right or provide it with our compliments. If there is any way in which we need to improve your guest experience, or any way in which our staff failed to meet your expectations, please contact Owner and General Manager Steve Nelson. We are serious about customer satisfaction. Sending guests home as raving fans is the only way our business model works.
We look forward to hearing from you, to seeing you as our guest, and to exceeding your expectations.